General terms and conditions
These commercial terms and conditions apply for Betterdale Consulting.
Products, goods and services are provided by:
Betterdale Consulting
Jærgersborg Alle 1, 2920 Charlottenlund, Denmark
CVR: 40667881
info@betterdale.com
Every item provided from Betterdale Consulting to the customer occurs with respect to the commercial terms and conditions below, unless such are deviated from by express written agreement concerning such between the parties.
The customer’s possible specification of special terms and conditions in orders, E-mails, etc., will not be deemed to comprise a deviation from the terms and conditions below, unless Betterdale Consulting has accepted such in writing.
Payment
Betterdale Consulting receives online payments with Dankort, Visa/Dankort, Mobilepay, Mastercard.
Payment will be debited to your account when the physical item is sent or the virtual product is established, unless otherwise agreed upon or appearing in your order.
All amounts on the Web site are including VAT.
The Web site uses the following currencies for setting its prices:
(EURO) & (DKK)
Betterdale Consulting utilises a secure payment server that encrypts all information with the SSL protocol, which means that your data is secure and cannot be read by other outside parties.
On Betterdale Consulting´s own Web site, encryption with the SSL protocol is also used.
Payment in instalments
You have with specific products or services the possibility to pay in instalments with Dankort, Visa/Dankort and Mastercard. With instalment payments, you must first pay part of the product/service when you place the order. Your purchase is binding for the entire order once the first instalment is paid upon ordering. The remaining instalments will appear on the page where you approve your order.
Only the instalments that appear when you approve your order will be debited. If after the process has commenced you change cards, you will receive an E-mail with a link for your next instalment, where you can update your payment card.
For each instalment payment, you will receive an E-mail with a confirmation of the payment, as well as the amount, that Bettedale Consulting has debited from your card.
When the last instalment has been paid, the instalment payments will cease, and if at a later point in time you purchase again a product from Betterdale Consulting, you must fill in the card information once again. Betterdale Consulting does not save your card details.
For late payments, interest is charged per commenced month as well as a reminder fee.
Right of cancellation
Services
For services, the right of cancellation runs for 14 days from your ordering of such – unless the service is arranged before the 14 days has expired – in such case your right of cancellation ceases when you commence the service or when it is delivered.
If you wish to cancel and return one or more goods, you must inform us within 14 days of the right of cancellation/return by E-mail to Betterdale Consulting, which we will answer within 24 hours on working days.
The purchase of services and digital products, where the material is delivered immediately is not encompassed by the right of cancellation according to the Danish Consumer Contracts Act, referred to in further detail as the “Danish Act concerning Certain Consumer Contracts, section 17, subsection2, cf.section 9, subsection2, No.2a.” This means that the 14-days right of cancellation ceases to apply unless agreed upon otherwise.
The purchase of a sequence of events/courses/subscriptions to the site, where you receive direct access to otherwise closed areas at the site, are thus not encompassed by the rules concerning the right of cancellation.
The same applies for purchases of other supplemental services. With respect to the Danish Consumer Contracts Act, the right of cancellation established in the law namely does not apply for services if the execution of the service commences simultaneously with the entry into the agreement/payment.
Hence you are expressly accepting with your purchase that you cannot exercise the right of cancellation since your product will be delivered immediately after payment and your service will be delivered within the right of cancellation deadline.
Physical products
A 14-day full return right is given on physical goods purchased on the web site unless otherwise agreed upon or appearing on your order. The 14-day period starts on the day when the order is delivered. Any possible return expenses will be defrayed by you.
We must be notified of the desire to cancel at the latest 14 days after the delivery and we must have received it at the latest 14 days after we have been informed of your exercise of the right of cancellation.
Purchases by commercial enterprises
If the purchaser is acting as a commercial proprietor/customer, the right of cancellation does not apply.
Delivery
The delivery time for physical orders typically is 5-10 working days. Digital products are delivered immediately.
Condition of goods when returned
You are liable for deterioration in the value of goods that is due to handling other than what is necessary to establish the nature, characteristics and function of the goods. This means that you may try the goods in the same manner as if you were shopping in a physical shop.
If the goods have been tested beyond what has been described above, they will be regarded as used and of deteriorated value. This means that when exercising the right of cancellation for your purchase, you will receive a smaller part or none of the purchase sum refunded. It is up to Betterdale Consulting to assess the condition of the goods.
Right to submit claims
A 2-year right to submit claims is given for products with respect to the Danish Sale of Goods Act. The right to submit claims applies for all faults in software, materials and fabrication.
Betterdale Consulting must be notified of claims concerning defects and omissions within a reasonable period of time after the goods have been received. Here, two months are deemed to comprise a reasonable period of time, unless agreed upon otherwise. We will refund reasonable shipping costs.
The claim will be invalid in the event of incorrect or abnormal operation of the product.
Betterdale Consulting will cover the return costs to a reasonable extent.
Contact the company when returning:
Betterdale Consulting
Betterdale Consulting
Jærgersborg Alle 1, 2920 Charlottenlund, Denmark
info@betterdale.com
Claims will not be accepted if such are sent COD
Customer & privacy policies
Betterdale Consulting will register the customer’s personal data with two purposes: 1. To be able to deliver the Services & goods to the customer and 2. To be able to ensure co-operation between the participants (in the form of for example mastermind groups, accountability partners or workshops). For purchases of sequences of events/services, where co-operation with other participants is expected, it may be the case that your full name, your telephone number and your E-mail address will be disclosed to a third party in the form of other participants.
We do not sell information to other parties, and you may at any time have your information deleted, by requesting in writing.
You understand and accept that coaching does not encompass psychotherapy, and if necessary you will be referred to professional advising within the area. If you are currently undergoing a course of treatment with another treatment-provider (psychologist, psychiatrist or hypnotherapist , etc.), you are requested to inform Betterdale Consulting of this.
In order for you to be able to enter into an agreement with Betterdale Consulting, we will need the following information:
– Name
– Address
– Telephone number
– E-mail address
The personal data will be registered with Betterdale Consulting and may be stored for up to five or ten years.
When personal data is collected via our Web site, we ensure that it always occurs with the issuance of your express consent, as such that you are informed of precisely what information is being collected and why.
The Managing Director and employees of Betterdale Consulting have access to the information being registered about you.
The data controller at Betterdale Consulting is: Helene Walther
We do not store or transmit customer data encrypted.
As a registrant with Betterdale Consulting, you always have the right to make an objection to the registration. You also have the right to inspect precisely what information has been registered about you. You possess these rights pursuant to the Danish Act on Processing of Personal Data and inquiries in connection with such should be directed to info@betterdale.com
Cookies
At Betterdale Consulting, cookies are used with the purpose of optimising the Web site and its functionality, and thus making the visit as simple as possible for you.
You can always delete cookies from your computer.
Log statistics
We use log statistics at Betterdale Consulting, which means that a statistical system collects information and can provide a statistical picture of how many visitors we have, where they are coming from and from where they leave the Web site, etc.
The log statistics are used only for the purpose of optimizing.
Claims possibilities
Claims concerning the product can be sent to:
Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby
http://www.forbrug.dk
Danish Competition and Consumer Authority’s
For EU citizens outside the EU, claims must be sent via the EU Commission’s online claims form.
For EU-borgere uden for EU skal klager sendes via EU Kommissionens online klageplatform.
ec.europa.eu
Our E-mail address must be specified for claims: info@betterdale.com and the Web site you have purchased the goods at.